Contact
Get in touch
All contact with IUX Markets is conducted through the official channels listed below. We do not use social-media DMs or unofficial messaging apps for account or compliance matters.
Email channels
General enquiries
info@iuxmarkets.com
Replies on Labuan business days.
Complaints
info@iuxmarkets.com
Acknowledged within 7 days; final response within 4–8 weeks.
Compliance / AML
info@iuxmarkets.com
MLRO and Compliance Officer.
Data protection (PDPA)
info@iuxmarkets.com
Access, correction or deletion requests.
Offices
Registered office
Unit Level 12F(1), Main Office Tower, Jalan Merdeka, Financial Park Labuan, 87000 Federal Territory of Labuan, Malaysia
Operating office
Office Suite 1359, Level 13(C), Block 4, Financial Park Complex Labuan, Jalan Merdeka, 87000 Labuan, Federal Territory of Labuan, Malaysia
Regulator contact
If you have already raised a complaint with us and have not received a satisfactory final response within eight weeks, you may escalate it to the Labuan Financial Services Authority.
- Address
- Level 17, Main Office Tower, Financial Park Complex, Jalan Merdeka, 87000 Labuan F.T., Malaysia
- sed@labuanfsa.gov.my
- Telephone
- +603 8873 2000
- License
- Money Broker · No. MB25/0135
Working hours: Mondays to Fridays, 09:00–18:00 Malaysia Time (UTC+8), excluding Labuan public holidays. Trading platform and order execution operate 24/5 independently of office hours.